We’ll make it right

Our promise

If your jar arrives damaged, broken, missing strips, or different from what you ordered, we’ll replace it or refund you in full at no cost to you.

How to request a replacement or refund

• Email support@jarfulco.com within 30 days of delivery.
• Include your order number and a clear photo of the problem.
• We’ll reply within 1 to 3 business days with next steps.

Returning an item

If we need the item back, our reply will include return instructions. Please wait for those instructions before sending anything.

Made-to-order items

Because each jar is made to order, we can’t accept returns or exchanges for a change of mind or a different jar. Please check your order before you check out.

Cancellations

Need to change or cancel? Email support@jarfulco.com within 24 hours of purchase for a full refund. After that, your jar is in production and the order can’t be changed or cancelled.

Refund timing

Approved refunds go back to your original payment method. Your bank or card issuer usually posts it within 5 to 10 business days.

Gifts

If you received a jar as a gift and it arrived damaged, we’ll gladly send a replacement. Ask the buyer for the order number, or email us with the recipient’s name and delivery address.

Your rights

This policy doesn’t limit any rights you have under the consumer laws where you live.

Effective date: October 25, 2026